Updated: 9 July 2026

Your privacy matters to us, just like the tranquillity of our riad. This page explains how we collect, use, and protect your personal data when you visit our website or stay with us in Marrakech.

1. What we collect

We collect only the information you choose to share with us, plus basic technical data to improve your experience:

Booking and enquiry details — name, email, phone, dates, special requests.

Payment data — processed securely via our booking partners; we never store full card numbers.

Technical data — IP address, browser type, device, and pages visited via cookies.

Guest preferences — dietary needs, room preferences, or any extras you tell us about.

Marrakech touch: We may also collect information about your stay experience to help us offer you a more authentic Moroccan welcome next time.

2. How we use your data

We use your information to make your riad experience seamless and memorable:

Confirm and manage your booking, and send pre-arrival information.

Respond to your enquiries and requests, for example airport transfers or excursions.

Send you occasional offers or updates about our riad, only with your consent.

Analyse website usage to improve our content and guest journey.

We never sell your data to third parties.

3. Cookies and local tools

We use minimal cookies to remember your language preferences and to analyse traffic anonymously. You can manage cookie preferences in your browser settings.

Essential cookies: session cookies for booking engine, language, and security. No personal data stored.

Analytics: aggregated data via privacy-friendly tools to understand which pages our guests love most.

We respect your privacy — no third-party advertising cookies are used.

 

4. Security and retention

We take appropriate technical and organisational measures to protect your data against accidental loss or unauthorised access.

All online bookings are encrypted using SSL/TLS.

Access to guest data is restricted to authorised riad staff only.

We retain your data only as long as necessary for booking, legal, and tax purposes, usually up to 5 years.

If you have any concerns, our Data Protection Lead is available — just ask at the riad reception.

5. Your rights

You have the right to access, rectify, or delete your personal data at any time. You can also withdraw consent for marketing communications.

Access: request a copy of the data we hold about you.

Correction: update any inaccurate information.

Deletion: ask us to delete your data, subject to legal obligations.

Object: opt out of non-essential processing.

To exercise these rights, please contact us using the details below.

6. Get in touch

Our riad is your home in Marrakech — and we’re always here to help with any privacy questions.

Email: contact@riadmarrakech.ma

Phone: (+212) 668387825

Address: 29 Derb Cherkaoui Douar Graoua Marrakech Medina 

Data Controller: Riad Sabrawa Marrakech S.A.R.L, registered in Morocco.

Your privacy is part of our hospitality.

This privacy policy was last reviewed on 9 July 2026. We may update it occasionally — any changes will be posted here.